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Free 365 Day Return Policy

No quibble returns for one year!

If you have purchased a lamp from Projector Lamp Genie, and no longer need it, we will accept your unused, spare lamp back at any time within a year of the date purchased – no quibbles – and no restocking charge!.

From experience we know that:-

Sometimes customers order lamps only to discover that their projector has developed a different fault and they had a perfectly good lamp already.

On other occasions two different people order a replacement lamp at the same time.

Others amongst our customers like to keep a spare lamp in reserve so that if their existing one fails they have a standby ready to swap-out and get their projector working again straight away. We also know that this prudent policy can cost some of our customers’ money. Sometimes projectors; develop faults that take them beyond economic repair, or are upgraded as part of a technical refresh program. In instances like these the spare lamp will become obsolete and worthless.

However, whatever the reason you find yourselves with a lamp that’s surplus to requirements, we don’t think that you should suffer when the unused lamp may be perfectly useful to another customer.

That’s why we have introduced our 365 day no quibble returns policy. Within the first year, following purchase, we will take back your obsolete lamp and credit you the price you paid* – just send us an email here , or call us on 814-308-9459, stating the make and model of your lamp and when you bought it and we will organize the return.

The only conditions are that:-

  • You bought the product originally from Projector Lamp Genie.
  • The lamp is unused, undamaged, unmodified and in its original, unmarked packaging.

We are afraid that if these conditions are not met we will be unable to take the lamp back and it will be returned to you.

*If your return is outside of the manufacturer’s warranty period we will credit you the lower of the price you paid and the price for the product on our website at the time of the return.

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