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FAQs

Q: What are Genuine Lamps?

A: Genuine lamps are either:-

Manufacturers’ Original Lamps

Those produced by the original projector or Rear Projection TV manufacturer and are made to the same high production standards as the projector or TV itself. Projector Lamp Genie supplies manufacturer original lamps for every projector and Rear Projection TV.
OR

Genuine Alternative Lamps
Those produced by third parties using bulbs supplied directly from the same original equipment manufacturer that supply lamps to the leading projector brands. They are manufactured in a quality-controlled environment and to the same high quality standards as manufacturer original lamps.

Q: Why Choose Genuine Lamps?

A: Higher Brightness - Lamp and projector manufacturers work in a continuous development partnership to bring outstanding brightness and color to your projected presentations and videos. Every component from the lamp, through the optics, power supply, electronics and including all processing algorithms are harmonized to give an optimum image.

Better Color -  Rich colors matter, but so does color uniformity. A genuine lamp from the original manufacturer guarantees the exact chemical mix and optical alignment to give vibrant and consistent color across the whole image.

Improved Safety - Operating at extremely high temperatures, this high voltage, high pressure quartz and glass component is safe to be handled and fitted by the projector user, due to the scrupulous manufacturing and testing processes employed. For peace of mind, only fit genuine parts in your projector.

Longer Life - With a genuine lamp you can enjoy the full life from both your replacement lamp and your projector. Uniquely engineered to operate with the projector's electrical components, only genuine lamps can assure you full life performance and keep the projector warranty valid.

Q: What are the risks associated with Non-Genuine lamps?

A: Non-Genuine lamps include copy and counterfeit lamps that do not guarantee the same performance as genuine original lamps. Whenever a non-genuine lamp is used, there is a risk that the use of substandard components and build techniques will result in a shorter life of the lamp or of the projector and may even represent a danger to users. Some of the risks have been identified as:-

Image Quality - Poor burner construction using substandard components and techniques results in a lower light output. Poor alignment of the burner results in less light being gathered and directed to the projected screen. It can also cause issues in color uniformity where the background shading changes from one edge to the other. Substandard reflectors with loose manufacturing tolerances and cheap coatings will significantly reduce the brightness of a projected image.

Lamp Life - Poor component selection and build quality will reduce the life performance of any product. However, with replacement projector lamps the whole electrical package has to be harmonized for best results. The lamp driver unit or ballast is often uniquely designed for the lamp of each projector model to ensure a steady arc of light and an image that doesn't flicker. A steady arc, results in a cleaner image, controlled component ageing and reliability in future lamp ignition. If the arc jumps it will damage the burners' electrodes causing the image to flicker and become harder to start as the arc gap widens. Overheating is often the cause of early lamp failure, which is why the original manufacturers spend considerable development time in managing airflow for lamp cooling. Even the grill size of an air filter can have a noticeable effect on the lamp performance and consequent lifetime.

Health & Safety - The item you install in your projector is the result of a highly complex manufacturing process combining hazardous chemicals inside a glass capsule pressurised to over 200 atmospheres that, once 20kV of power is supplied, will then heat to over 6,000 degrees C. We wouldn’t want our resellers or their customers to handle a product that hadn’t first gone through strict regulation regarding manufacture and certainly wouldn’t expose them to the resulting litigation from an injury, explosion or fire.

Warranty - As soon as a 3rd party lamp is used in a projector, its’ warranty is invalid. Bearing in mind that this electrical component could damage the performance of other projector components such as the power supply and ballast, this could be a very expensive risk we wouldn’t want you to take, not to mention the inconvenience of getting the projector repaired or replaced.

Q: How do I change my lamp?

A: With most projectors, changing the lamp (module) is a relatively simple task. Here are a few tips to help you change your projector lamp.

Firstly, and most obviously, make sure you have the correct lamp. Most websites have a simple to use projector make and model search facility and this will ensure you get the correct one. As referred to in our article “What to look out for when buying online” there are many lamp options, please ensure you purchase a lamp module (bulb and housing combined) as fitting bulbs into existing housings is a much more complicated task and should only be attempted by people with sufficient knowledge and experience.

Secondly, handle with care! Projector bulbs are extremely sensitive, and you must avoid touching the glass part of the bulb with your hands as much as possible, although it is OK to touch the cage or housing. As a precaution, you may want to wear clean cotton gloves when you replace your projector lamp.

Thirdly, make sure the projector has cooled down before you can change the projector lamp. If the projector has been running, it will take up to 30 minutes for the projector to cool down sufficiently enough to change the lamp. If you don’t wait until the projector has cooled you could damage the equipment and new projector lamp or burn your hand. As an extra precaution, unplug the projector’s power cord and any other cables connected to the projector.

Fourthly, make sure you read the manual, this will give you a detailed description of where the lamp is located within your projector and how to remove it. Most brands of projector have different ways to access the lamp. Some models have a door on the back of the projector unit, some have a door on the bottom, and some models require that you remove one or more panels from the projector. Additionally, there may be screws holding the lamp in place, again the manual will provide instruction on lamp removal.

Fifthly, take the opportunity to clean the projector. Projectors tend to attract dust and whilst you have opened yours up take the opportunity to clear out the dust, and in particular clean out the dust filter. The best way to perform this task is with a can of air spray.

Finally, reset the lamp counter. It is important that you do this so that you know how many hours your current lamp has been running for, especially should you need to make a warranty claim. Additionally, in some projector models the new lamp will not function until the counter has been reset. Again, full instructions on how to reset the lamp counter will be provided in the projector manual, but a few brief instructions for some of the major brands are provided below.

ASK/ PROXIMA/ INFOCUS

There are two common methods to reset the lamp counter on these projectors:-

Method 1:

  • Press the decrease volume button on the remote and then the increase volume button within 3 seconds.
  • The LED light on the projector will turn green.
  • Turn on the projector.

Method 2:

  • Turn on the Projector.
  • Open the standard menu using the remote.
  • Then select "Setup" or "Service" depending on your projector model.
  • Then select "Reset Lamp Timer"

BenQ

  • Turn on the projector.
  • While the projector running, press the MENU button.
  • Select "OPTION" on the menu using the 5/6 buttons, then press the ENTER button.
  • Select the "LAMP TIME" using the 5/ 6 buttons, then press and hold the RESET button for 3 seconds.
  • Select "RESET" using the 5 button.

Boxlight

  • Turn on the projector.
  • Press the "MENU" button and the on-screen menu will appear.
  • Press 3/4 button to remove the red frame pointer to the Setting Menu Icon .
  • Press the 6 button to move the red frame pointer to the Lamp Counter Reset item and then press SELECT button.
  • The message "Reset Lamp Counter?" appears. Move the pointer to "<YES>" and then press SELECT button.
  • Another confirmation dialog box appears and select "<YES>" to reset the Lamp Replace Counter.

Canon

  • Turn on the projector.
  • Press the "MENU" button and the on-screen menu will appear.
  • Press 3/4 button to remove the red frame pointer to the Setting Menu Icon.
  • Press the 6 button to move the red frame pointer to the Lamp Counter Reset item and then press SELECT button.
  • The message "Reset Lamp Counter?" appears. Move the pointer to "<YES>" and then press SELECT button.
  • Another confirmation dialog box appears and select "<YES>" to reset the Lamp Replace Counter.

Christie

  • Turn on the projector.
  • Press the "MENU" button and the on-screen menu will appear.
  • Press 3/4 button to remove the red frame pointer to the Setting Menu Icon.
  • Press the 6 button to move the red frame pointer to the Lamp Counter Reset item and then press SELECT button.
  • The message "Reset Lamp Counter?" appears. Move the pointer to "<YES>" and then press SELECT button.
  • Another confirmation dialog box appears and select "<YES>" to reset the Lamp Replace Counter.

Dell

  • Press "MENU" on the remote or control panel to open the on screen display menu.
  • Use the 3/4 keys and the section called "Lamp Setting".
  • Use the 5/6 keys to select "Lamp Reset"
  • Select "YES".

Dukane

  • Turn on the projector.
  • Press the "RESET" button on the remote control for approximately 3 seconds until a dialog box is displayed.
  • Select the "RESET" using the button.
  • Your lamp counter will now be reset.

Eiki

  • Turn on the projector.
  • Press the "MENU" button and the on-screen menu will appear.
  • Press 3/4 button to remove the red frame pointer to the Setting Menu Icon.
  • Press the 6 button to move the red frame pointer to the Lamp Counter Reset item and then press SELECT button.
  • The message "Reset Lamp Counter?" appears. Move the pointer to "<YES>" and then press SELECT button.
  • Another confirmation dialog box appears and select "<YES>" to reset the Lamp Replace Counter.

Elmo

  • Turn on the projector.
  • Press the "RESET" button on the remote control for approximately 3 seconds until a dialog box is displayed.
  • Select the "RESET" using the button.
  • Your lamp counter will now be reset.

Hitachi

  • Turn on the projector.
  • Press the "RESET" button on the remote control for approximately 3 seconds until a dialog box is displayed.
  • Select the "RESET" using the button.
  • Your lamp counter will now be reset.

HP

  • Press "MENU" on the remote or control panel to open the on screen display menu.
  • Use the 3/4 keys and the section called "Lamp Setting".
  • Use the 5/6 keys to select "Lamp Reset".
  • Select "YES"

Liesegang

  • Turn on the projector.
  • Press the "RESET" button on the remote control for approximately 3 seconds until a dialog box is displayed.
  • Select the "RESET" using the button.
  • Your lamp counter will now be reset.

NEC

  • Press the "OFF" or "HELP" button on the remote control for a minimum of 10 seconds while in standby mode.
  • When the lamp clock is reset to zero the status indicator light will go out.

Optoma

  • Press "MENU" on the remote or control panel to open the on screen display menu.
  • Use the 3/4 keys and the section called "Lamp Setting".
  • Use the 5/6 keys to select "Lamp Reset".
  • Select "YES".

Panasonic

  • Press the "POWER" button until an image is projected onto the screen.
  • Press the "MENU" button to display the main on screen menu and then press the F/G buttons to select "OPTION".
  • Press the "ENTER" button to display the "OPTION" menu, and then press the 5/6 buttons to select "LAMP RUNTIME".
  • Press and hold the "ENTER" button for approximately 3 seconds.
  • The "LAMP RUNTIME" will change to "TIME RESET [POWER OFF]".
  • The projector will then be powered down.

Toshiba

  • Turn on the projector.
  • While holding down "ON/STANDBY", "MENU" and "INPUT" simultaneously, plug the power cord into the mains outlet.
  • The lamp timer is reset automatically.

Viewsonic

  • Turn on the projector.
  • Press the "RESET" button on the remote control for approximately 3 seconds until a dialog box is displayed.
  • Select the "RESET" using the button.

3M

  • Turn on the projector.
  • Press the "RESET" button on the remote control for approximately 3 seconds until a dialog box is displayed.
  • Select the "RESET" using the button.
  • Your lamp counter will now be reset.

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